Service technicians of the company regularly undergo internal instruction, training, education in Kazakhstan and abroad at manufacturing plants, in order to increase the service level, which allows them to carry out qualified repair of special equipment.
Correct exploitation of the machinery guarantees maximum equipment life. Regular training and other qualification events for service and technical personnel are one of the main guarantees for the smooth operation ща the production.
At the end of education and training, students pass a test exam and receive appropriate certificates.
For many years, the Training Center in Almaty has been providing training for the operators and mechanics of the Customer in the after-sales period on-site and the after-warranty period both on-site and in the Training Center itself.
TASKS OF THE TRAINING CENTER
- To teach the training participants different approaches to working with the client
- To develop effective service skills
- To introduce high standards of customer service
- Intensive skills-based training
- Group and individual exercises
- Brief theoretical and methodological materials
- Exchange of experience between instructors and participants
- Optimization of proven methods for the customer service team
- Uninterrupted operation
- Reducing the likelihood of emergencies